Orders & Shipping
Find answers about delivery times, order updates, and shipping enquiries.
1. How long will my order take to arrive?
Orders typically take 4–7 working days to be shipped within the UAE. Once your order has been dispatched, we’ll email you the tracking details. Delivery times after dispatch are managed by the courier and may vary.
If you have questions about your shipment, please contact the courier directly using your tracking information or reach out to our team for assistance.
2. Can I add something to my order after placing it?
Yes! If your order hasn’t been dispatched yet, we’ll do our best to accommodate your request. Please contact us as soon as possible so we can confirm whether the change can be made.
3. I made a mistake with my order. Can I change it?
We understand that mistakes happen. Since we prepare and dispatch orders regularly, please contact us as soon as possible. If your order hasn’t been dispatched, we’ll do our best to make the necessary corrections.
4. How can I contact Playnest UAE about my order?
For order changes, delivery enquiries, or other questions, email us at hello@playnestuae.com. Please include your order number so we can assist you more efficiently.
Playdough FAQs
Learn about our Playdough ingredients, care instructions, colours, and age recommendations.
1. What size are your Playdough jars?
Our Playdough comes in a generous 270-gram jar, offering plenty of dough for a full creative play experience. It’s also suitable for sharing between two children when used appropriately.
2. What ingredients are used in Playnest Playdough?
We believe parents should know what their little ones are playing with. Our Playdough is made using flour, salt, water, vegetable oil, glycerine, cream of tartar, food essence for scent, and either food colouring or cosmetic-grade pigment powder for colour.
Please review the product information and packaging for the specific ingredients and details applicable to your chosen product.
3. Do you use oils to scent your Playdough?
Yes. Depending on the product, we use essential oils or fragrance oils to create our scented Playdough. Please check the individual product details if you have any sensitivities or ingredient concerns.
4. How long does Playnest Playdough last?
When stored and cared for according to the instructions provided with your jar, our Playdough can last approximately six months. Proper storage and regular care may help it remain soft and enjoyable for longer.
5. How do I keep my Playdough fresh?
After each play session, return the Playdough to its sealed jar and store it in a cool, dark place away from direct sunlight.
If it begins to feel dry or less soft, knead it thoroughly with your hands. If needed, add a few drops of water and continue kneading until the desired softness returns. Prolonged exposure to sunlight may affect the colour
6. What age is Playnest Playdough suitable for?
Our Playdough and products containing small parts are recommended for children aged 3 years and above and should always be used under adult supervision. Please check the age guidance on each individual product.
Although our Playdough is made with food-related ingredients, it is a play product and is not intended to be eaten.
7. Can children with allergies use Playnest Playdough?
Our Playdough contains wheat and corn/maize. Other ingredients may vary by product. If your child has allergies or sensitivities, please review the complete ingredient list and consult an appropriate healthcare professional before use if you are unsure.
8. Why does my Playdough look slightly different from the website?
We do our best to keep our colours consistent, but slight variations may occur due to screen settings, lighting, and differences between small-batch creations. These variations are normal and help make each handmade product unique.
Party Favours & Custom Orders
Discover customised sensory kits and creative favours for your special celebrations.
1. Do you offer party favours?
Absolutely! Our sensory party favours are a playful way to makebirthdays and special occasions more memorable. Get in touch to discuss your event, preferred themes, quantities, and customisation requirements.
2. Can I request a customised sensory kit?
We welcome collaboration enquiries for customised sensory experiences. Share your ideas, preferred theme, occasion, and quantity, and we’ll let you know what we can create for you.
3. How can I order party favours?
Email hello@playnestuae.com with your event date, estimated guest count, and any theme or customisation ideas. We’ll be happy to discuss the available options.
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How much should I pay my babysitter or nanny?
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Potion Kits FAQs
Explore Potion Kit ingredients, safety guidance, storage tips, and product care.
1. What age are the Potion Kits suitable for?
Our Potion Kits are recommended for children aged 3 years and above and must always be used under adult supervision. Please follow the age guidance and instructions supplied with your kit.
2. What's inside the Potion Fizz?
Depending on the potion, ingredients may include bicarbonate of soda, citric acid, cornflour, food-grade colours, mica, biodegradable glitter, dried botanicals, and fragrance or essential oils. Please check the individual product packaging for its complete ingredient list.
3. Are the Potion Kits safe for children?
Potion Kits are designed for sensory play and experimentation, not for eating or drinking. Adult supervision is essential, and children should follow the product instructions. Avoid contact with eyes and do not ingest the ingredients.
4. How should I store my Potion Kit powder?
Keep the powder sealed in a cool, dry place away from moisture and direct sunlight. Close all containers securely after use to help preserve the ingredients.
5. What should I do if the powder becomes hard?
Humidity may cause some powders to harden slightly. If this happens, gently break the powder apart as directed by the product instructions before use. Do not use the product if its condition or safety is uncertain.
General Questions
Find out more about Playnest UAE, our products, and partnerships.
1. What if my question isn't listed here?
We’re always happy to help! Send us a message on Instagram or email hello@playnestuae.com, and our team will get back to you.
2. Where are Playnest UAE products made?
Our sensory play kits are handmade in Dubai, UAE, in small batches and prepared with care.
3. Are Playnest products suitable for nurseries and educational settings?
Our sensory kits are designed to encourage hands-on exploration and creativity. Nurseries, educators, therapists, and other organisations are welcome to contact us to discuss suitable products, group orders, and potential collaborations.